Course description

Learn to support and troubleshoot Windows 10 operating systems and apps.

In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.

Each individual Microsoft Official Course On-Demand includes 3 months (or 12 months with purchase of Microsoft Total Access Collection) of 24x7 access to the following:

What You'll Learn in Class:

Who Needs to Attend:


Course Outline:

  1. Implementing a Troubleshooting Methodology

    • Overview of Windows 10

    • Introduction to the EDST Job Role

    • Overview of the Troubleshooting Steps and Troubleshooting Tools

  2. Troubleshooting Startup Issues

    • Overview of the Windows 10 Startup Recovery Environment

    • Troubleshooting Startup Settings

    • Troubleshooting Operating System Services Issues

    • Recovering BitLocker-Protected Drives

  3. Troubleshooting Hardware and Device Drivers

    • Troubleshooting Device Driver Failures

    • Overview of Hardware Troubleshooting

    • Troubleshooting Physical Failures

    • Monitoring Reliability

    • Configuring the Registry

  4. Troubleshooting Remote Computers

    • Using Remote Desktop and Remote Assistance

    • Remoting with Windows PowerShell

  5. Resolving Network Connectivity Issues

    • Determining Network Settings

    • Troubleshooting Network Connectivity Issues

    • Troubleshooting Name Resolution

  6. Troubleshooting Group Policy

    • Overview of Group Policy Application

    • Resolving Client Configuration Failures and GPO Application Issues

  7. Troubleshooting User Settings

    • Troubleshooting Sign-in Issues

    • Troubleshooting the Application of User Settings

  8. Troubleshooting Remote Connectivity

    • Troubleshooting VPN Connectivity Issues

    • Troubleshooting DirectAccess

  9. Troubleshooting Resource Access within a Domain

    • Troubleshooting File Permissions Issues

    • Recovering Files Encrypted by EFS

    • Troubleshooting Printer Access Issues

  10. Troubleshooting Resource Access for Non Domain Member Clients

    • Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access

  11. Troubleshooting Applications

    • Troubleshooting Desktop App Installation Issues

    • Troubleshooting Desktop Apps and Windows Store Apps

    • Troubleshooting Access to Company Web Applications

  12. Maintaining Windows 10

    • Managing and Troubleshooting Windows Activation

    • Monitoring and Troubleshooting Performance

    • Applying Applications and Windows Updates

  13. Recovering Data and Operating System

    • File Recovery in Windows 10

    • Recovering an OS


Lab 1: Implementing a Troubleshooting Methodology

Lab 2: Using Troubleshooting Tools for Windows 10

Lab 3: Troubleshooting Startup Issues

Lab 4: Recovering BitLocker-Encrypted Drives

Lab 5: Troubleshooting Device Driver Issues

Lab 6: Troubleshooting Hardware Issues

Lab 7: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Lab 8: Troubleshooting Remote Computer by using Windows PowerShell

Lab 9: Resolving Network Connectivity Issues

Lab 10: Resolving Name Resolution Issues

Lab 11: Troubleshooting Group Policy Application Issues

Lab 12: Resolving Group Policy Issues

Lab 13: Installing and Sharing a Printer

Lab 14: Troubleshooting Sign-In Problems

Lab 15: Troubleshooting the Application of User Settings

Lab 16: Troubleshooting VPN Connectivity

Lab 17: Configuring and Troubleshooting DirectAccess

Lab 18: Troubleshooting File Access Issues

Lab 19: Troubleshooting Access to Encrypted Files

Lab 20: Troubleshooting Printer Access Issues

Lab 21: Troubleshooting Resource Access for Clients that are not Domain Members

Lab 22: Troubleshooting Desktop Apps

Lab 23: Troubleshooting Access to Company Web Applications

Lab 24: Monitoring and Troubleshooting Performance

Lab 25: Recovering Data

Lab 26: Provisioning Computer to Comply with Company Standards